The Northern Cape Consumer Protection Authority's responsibility is to promote and advance the social and economic welfare of consumers within the province, ensuring their rights are protected as outlined in the Consumer Protection Act. This includes investigating, mediating, adjudicating, and conducting compliance inspections for any alleged infringements of consumer rights. 

Northern Cape Consumer Protection Authority had education and awareness outreach programmes throughout the Pixley Ka Seme District were a week of awareness campaigning and compliance inspections in Colesburg, Richmond, Hanover, Britstown and De Aar were conducted. During this week a number of about 70 Tuckshops were visited where 16 of those tuckshops were issued with non-compliance notices. A total number of about 88-door to door people were reached as part of education awareness campaign including 5 different schools that were visited in the area. It was during this time that a video of our officials was circulated on our social media platform that created a lot of dialogue regarding the numerous ill practices from Tuckshop owners regarding mostly about the extra charge on airtime, electricity and money withdrawals from these establishments.

We understand that some customers have recently raised concerns about the above-mentioned problems even the ones that are not within our jurisdiction. The NCA will investigates complaints, facilitates dispute resolution, and will refer cases to the Northern Cape Consumer Court (NCCC) for adjudication when necessary.  The NCCC has the power to declare violations, order corrective actions, and impose penalties. Our priority is to ensure customer satisfaction, and we are committed to finding a satisfactory resolution for all concerned.

The Authority collaborates with the National Consumer Commission (NCC) to ensure consistent enforcement of consumer protection laws. The Consumer Protection Act (CPA) aims to protect consumers from unfair business practices. It grants consumers rights, including the right to fair value, good quality, and safe products. The NCC is responsible for enforcing the CPA and ensuring that suppliers comply with its provisions.