You can approach a Consumers Affairs Office to intervene in disputes over contracts, quality of products or services. You should first complain to the branch manager or customer care office of the business concerned before asking the Consumer Affairs Office to intervene. These offices have trained staff to advise you on your rights as consumers. You may also want to contact them to find out if a company you intend doing business with has a previous history of complaints against it. Contact details:
How the CPA is being enforced The Act gives rise to the establishment of the National Consumer Commission, a body assigned to investigate consumer complaints, as well as the National Consumer Tribunal, which is responsible for the adjudication of violations and transgressions of the Act. |
Adv. Prince Olivier
Unit : Consumer Protection Authority
Tel: 053 831 5562
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.