Name: K. Sheen

Tel: 053 839 4085

Email:This email address is being protected from spambots. You need JavaScript enabled to view it.

To manage and promote the provision of consumer rights protection services (i.e. through consumer protection authority).

Functions : 

1. Manage the provision of consumer rights protection services in terms of the Act.  
2. Manage the development of norms and standards in line with the national framework on protection of consumer rights.
3. Administer relevant national and provincial frameworks on consumer protection.
4. Conduct investigations/inspections and issue compliance notices. 
5. Facilitate mediation or conciliation of disputes.
6. Refer disputes to provincial consumer courts.
7. Promotion of Consumer Rights through awareness and capacity programmes.
8. Conduct research and basket price comparison.
9. Register complaints.
10. Provide secretariat to consumer court.