Consumer Protection

Purpose : 
To manage and promote the provision of consumer rights protection services (i.e. through consumer protection authority).

Functions : 

  1. Manage the provision of consumer rights protection services in terms of the Act.  
  2. Manage the development of norms and standards in line with the national framework on protection of consumer rights.
  3. Administer relevant national and provincial frameworks on consumer protection.
  4. Conduct investigations/inspections and issue compliance notices. 
  5. Facilitate mediation or conciliation of disputes.
  6. Refer disputes to provincial consumer courts.
  7. Promotion of Consumer Rights through awareness and capacity programmes.
  8. Conduct research and basket price comparison.
  9. Register complaints.
  10. Provide secretariat to consumer court.









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Contact Details

Postal: Private Bag X6108, Kimberley, 8300
Physical: Metlife Towers, 13th Floor, Cnr Stead & Knight Streets, Kimberley, 8301
Tel: 053 839 4000
Fax: 053 831 3668

Republic of South Africa