Our Service Standards

SERVICE STANDARDS

We provide the following Services to our clients;

  1. Payments to suppliers within 30 days of receipt of invoice and  valid documentation
  2. Registration of suppliers within 5 working days after receipt of complete registration documentation.
  3. Facilitate Business plan development and appraisals -  Feedback within 30 working days
  4. Facilitate new business registrations - Referral letter to a registration institution issued within 1 working day.
  5. Facilitate access to finance -   Feedback on financial application provided within 2 months after receipt of application.
  6. Facilitate business skills development - Business skills development provided to SMMEs quarterly.
  7. Export readiness assessments - Feedback on the outcome of the assessment provided within 2 working days
  8. Investor facilitation and attraction - Monthly consultation with investors and funders
  9. Protection of consumer rights - Cases resolved within 90 days of receipt.
  10. Economic policy advisory services and alignment of DGDS and IDPs - Value adding economic policy advisory services
  11. ICT skills development for SMME’s - Accredited industry related ICT skills development
  12. Tourist guides registration within 30 working days
  13. Tourism skills development - Accredited training which is endorsed by the tourism enterprise partnership
  14. Advice on grading of tourism establishments - Enquiries  responded to within 7 working days
  15. Tourism experience and support municipalities and communities - Sound advice provided within 7 working days and assessment within 90 working days
 
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SERVICE STANDARDS 2018

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Date added : 2018-05-21 12:12:21
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Contact Details
Ms. M. Barlow
Corporate Service
053 839 4075
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Contact Details

Postal: Private Bag X6108, Kimberley, 8300
Physical: Metlife Towers, 13th Floor, Cnr Stead & Knight Streets, Kimberley, 8301
Tel: 053 839 4000
Fax: 053 831 3668


Republic of South Africa


    

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